Level AI, a leader in customer experience AI, is significantly expanding its full-stack agentic CX platform, redefining the standard for customer experience by moving beyond the limitations of the ...
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their ...
Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...
This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...
Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...
Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...
Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...
New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...
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