IT security expert Emmanuel Olorunnisola says organisations must design operational excellence into their systems rather than treat it as a temporary initiative.

There is only one brand that we can think of when we hear the promise, “We’ve got it all for you.” – and that is unmistakably SM. This unique brand proposition is the legacy of this retail giant - ...

If you look after your people, they will look after your customers, who in turn will look after your profits. Or so the theory goes. Maybe you put your customers first, or perhaps people are your ...

TORONTO, Feb. 01, 2023 (GLOBE NEWSWIRE) -- Questrade (www.questrade.com) is pleased to announce that it has been awarded the 2022 DALBAR Seal of Service Excellence for Telephone Service, a recognition ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...