IT management experts say the time has come to define a new role within the IT department: Problem manager. “Even if you have full automated IT management, you still need a person that can comprehend ...

The identification, management and resolution of problems that affect the quality and efficiency of service provision are absolutely crucial in IT services that underpin critical business operations. ...

The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Coordinate the day-to-day problem management process Facilitate the ...