An O2 ‘agent error’ has taken a customer's phone number and put their "life on hold". The customer, known only as RM, is situated in Surrey in the south of England and has reached out to the Guardian ...

The fraudsters try to lure you in by claiming you’re eligible for 30% or more off your bill before sending a text with a one-time passcode and asking you to read it back to them - but don't do this ...