Last month Bill Gates worked a shift in customer service at his daughter’s startup. While some cynics might view this as a clever publicity stunt for a fledgling company , Gates has been taking the ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

There is only one brand that we can think of when we hear the promise, “We’ve got it all for you.” – and that is unmistakably SM. This unique brand proposition is the legacy of this retail giant - ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

Whilst phone lines are the preferred method of communication for many, offering multiple channels of communication, including phone calls, email, social media and chatbots helps the accessibility for ...

The data center business is a global industry with both big international players as well as more local focused companies trying to win the customers appreciation. One, sometimes overlooked, way of ...

This week on Under The Influence, we tell Tales of Customer Service. We're on the hunt for great companies that went out of their way to treat their customers well. We'll look at an amusement park ...

Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...