If you want an army of geeks you can count on to tame an unruly computer, you’d better buy a Macintosh: Apple tech support is by far the most effective of any computer brand’s. With most Windows PCs, ...

When it comes to computer tech support, Apple and its stores get top marks from our readers. Still, Apple isn’t perfect and is not without its own horror stories, though they are fewer than the ...

So patient, so knowledgeable. Swoon! Consumer Reports, the popular magazine and website for figuring out what consumers think about all sorts of products and services, just published its annual reader ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. WTTV/WXIN – The Federal Trade Commission is ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...