Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the ...

While technology is supposed to make our lives easier, for many it is the source of frustration. Devices are becoming more advanced, complex, varied and interconnected and so are the problems ...

Last week, I talked about a relatively new option in the field of computer repair: remote service. Having a technician fix your system without ever laying hands on it lets you fit a tune up or virus ...

On-site and remote service to troubleshoot incidents and requests – determine the cause of malfunctions, and make appropriate corrections or recommend a course of action to resolve the issue.

Posts from this topic will be added to your daily email digest and your homepage feed. If you’re constantly being asked for computer support from distant friends and relatives, this can make your life ...